Privacy Policy

Who We Are

CareAdminSupport
Registered in England and Wales
Company Number: +44 20 8123 4567
Registered Address: London, United Kingdom

Email: info@careadminsupport.co.uk
Website: https://careadminsupport.co.uk

For the purposes of data protection law, we act as either a Data Controller or Data Processor, depending on the circumstances described below.

Our Role

We may process personal data in two different ways:

As a Data Controller

When we process personal data relating to:

  • website visitors
  • business enquiries
  • marketing communications
  • job applicants

 

As a Data Processor

When we provide remote administrative services to care providers, we process personal data on behalf of our clients, who act as the Data Controller.

In those circumstances, the care provider determines how personal data is used.

Personal Data We Collect

We may collect and process the following categories of personal data.

Website Visitors

When you visit our website, we may collect:

  • IP address
  • browser type
  • device information
  • pages visited
  • time and date of access
  • website usage data

This information helps us improve website performance and security.

Enquiries and Business Contacts

If you contact us via the website, email or telephone, we may collect:

  • name
  • email address
  • telephone number
  • company name
  • job title
  • message content

Client Representatives

If your organisation becomes a client, we may collect:

  • contact details
  • role within organisation
  • communication records
  • contract-related information

Recruitment

If you apply for a role with us, we may collect:

  • name
  • contact details
  • CV or employment history
  • education details
  • references

Personal Data We Process on Behalf of Clients

As part of our remote administrative support services to care providers, we may process personal data on behalf of our clients.

This may include information relating to:

  • care service users
  • care staff
  • contractors
  • next of kin
  • referrers

The categories of personal data may include:

  • contact details
  • employment records
  • payroll information
  • DBS information
  • care documentation
  • safeguarding records
  • health-related data

This data may include Special Category Data, such as health information.

We process this information strictly according to our clients’ instructions.

How We Use Personal Data

We use personal data for the following purposes:

  • responding to enquiries
  • providing our services
  • managing client relationships
  • recruitment
  • improving our website
  • ensuring website security
  • complying with legal obligations

Legal Basis for Processing

We process personal data under the following lawful bases:

Legitimate Interests

For responding to enquiries, managing business relationships and operating our website.

Contractual Necessity

Where processing is necessary to perform a contract with a client.

Legal Obligation

Where we must process data to comply with applicable law.

Consent

Where consent is required, such as for marketing communications.

International Data Transfers

As part of delivering our services, authorised personnel located in Kenya may access personal data.

We ensure such transfers comply with UK data protection law through:

  • contractual safeguards
  • International Data Transfer Agreements (IDTA)
  • strict technical security controls
  • restricted access policies

These safeguards ensure personal data remains protected when accessed outside the United Kingdom.

Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • encrypted devices
  • secure cloud infrastructure
  • multi-factor authentication
  • role-based access controls
  • restricted data access
  • employee confidentiality agreements
  • data protection training
  • security monitoring and logging

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Retention periods may vary depending on:

  • contractual obligations
  • legal requirements
  • business needs

Where personal data is processed on behalf of clients, retention periods are determined by the client.

Sharing Personal Data

We may share personal data with:

  • our authorised employees and contractors
  • trusted technology providers
  • professional advisers
  • regulators or legal authorities where required

We ensure appropriate contractual protections are in place when sharing personal data with third parties.

Cookies

Our website may use cookies to enhance user experience and analyse website usage.

Cookies may collect information such as:

  • browsing behaviour
  • device information
  • session activity

You can control cookies through your browser settings.

Your Data Protection Rights

Under UK data protection law, individuals may have the right to:

  • request access to personal data
  • request correction of inaccurate data
  • request deletion of personal data
  • restrict processing
  • object to processing
  • request data portability

Where we act as a data processor, requests should normally be directed to the relevant care provider acting as the data controller.

Data Breaches

If we become aware of a personal data breach, we will investigate promptly and take appropriate action.

Where required, we will notify the relevant client and regulatory authorities.

Complaints

If you have concerns about how we handle personal data, please contact us first so we can address the issue.

You also have the right to lodge a complaint with the:

Information Commissioner’s Office

Website: https://careadminsupport.co.uk

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.